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Jo-Anne Oliveri
| 3 min. read
Written policies and procedures are good for business
Speaking at a recent property management conference, I tackled a question posed by principals and business owners: How do you modify others’ behavior to get the results you need? This is about creating positive relationships with your clients...
Jo-Anne Oliveri
| 4 min. read
How property management success adds up
I recently read an article that stated a property management business is not profitable until it has around 500 properties (or units) under management. This is simply wrong. The number of properties under management is not the only...
Jo-Anne Oliveri
| 4 min. read
Building your rent roll: organic growth vs. acquisition
I get asked this question a lot: “What’s the best way to build my rent roll?” I always reply, “What are your business’ goals for growth?” There are two viable methods for building your rent roll: Organic growth...
Linda Day Harrison
| 4 min. read
Protecting your property management company brand name
Whether you like it or not, online marketing is here to stay. Don’t think that tomorrow you’ll wake up and not have to deal with it or worry about it, like a fad. No such luck. Burying your...
Joe Dawson
| 4 min. read
Simple SEO for property management sites
If you run your own property management company’s website, you have likely heard of search engine optimization (SEO). One popular scheme that low-rent SEO companies use is to add blog comments or send unsolicited emails to website owners...
Linda Day Harrison
| 4 min. read
We are not a cookie-cutter industry: Don’t quote your services that way! Part II
I came to the conclusion very early in discussions with potential new property management clients that an initial drive-by, preliminary meeting with the owner, if possible, and compiling facts about the property on my own internal “Real Property Inventory Profile” was...
Linda Day Harrison
| 3 min. read
We are not a cookie-cutter industry—don’t quote your services that way! Part I
When I was on the front line, running a full-service real estate firm, I would be the point person on all new business calls. The first question from a potential client would almost always be, “How much will...
Steve Boudreault
| 3 min. read
Do you have a Super Bowl-caliber property management team?
It all comes down to Sunday. The journey that started back in September for the Baltimore Ravens and the San Francisco 49ers ends at the Mercedes-Benz Superdome in Nawlins, with one team going home with the championship and...
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Jon Park
| 6 min. read
How the Inflation Reduction Act (IRA) Will Affect Property Managers
On August 16 2022, President Biden signed the $740 billion Inflation Reduction Act (IRA) into law. Despite questions surrounding its actual impact on inflation, the law does include several provisions that address climate change. The question property managers...
Tara Mastroeni
| 10 min. read
Hear it from a property manager VP of operations: How to get more done, faster with the right tech stack
To succeed in property management, you’ve had to become a master juggler. On any given day, you might field vendor calls while you manage multiple tenant move-ins and respond to email requests from your owners all at once....
Tara Mastroeni
| 6 min. read
Rental scams 101: 6 strategies property managers can use to keep themselves and their listings safe
When most people think of rental scams, they picture the prospective tenant as the victim. Property managers, however, are vulnerable to scams, as well. In this article, we’ll explore three common rental scams that target property managers and...
Robin Young
| 11 min. read
New research on why two-thirds of single-family renters are considering moving out in 2022 & 2023
There’s a reason why single-family rentals have been the subject of an unprecedented surge in demand over the last few years: They give couples and families access to the indoor and outdoor space that’s rare in other property...
Marc Levetin
| 5 min. read
Income and expenses: What property managers need to know
In an earlier article we explored bookkeeping basics for a financially successful business. The topic warrants further exploration, especially when considering how to keep your company books in the black. You can think of property management income and...
Laurie Mega
| 13 min. read
The ins and outs of HOA reserve fund accounting
If you talk to an association and ask them about their HOA reserve fund accounting, you may hear some pretty unfortunate stories that happened before you arrived; reserve funds that were too low to cover repairs, treasurers who...
Jon Park
| 7 min. read
How to navigate the American housing crisis in 2022
Inflation, stagflation, bear market, shrinkflation—you’ve probably heard all these words tossed around to describe the current U.S. economy conditions. The housing market hasn’t escaped those conditions. It’s estimated that the U.S. had a housing supply deficit of 3.8...
Generate More Revenue—Without Adding New Doors
We listened to our customers and learned their secrets for making more money from the properties you already manage With labor shortages putting the squeeze on the availability of new staff and high-quality vendors, getting the most out...

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