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Normal wear and tear vs. damages
We all know that security deposits are funds reserved for repairs beyond “normal wear and tear.” What’s sometimes not so clear, though, is what exactly constitutes normal wear and tear. This is one of those questions you should...
Geoff Roberts
| 4 min. read
Setting your property management fees
As is the case with any employment scenario, when it comes to hiring a property manager, landlords walk a fine line between ensuring they hire the best help possible and obtaining the most competitive price. Particularly because property...
Geoff Roberts
| 5 min. read
Perfecting your pet policy
Generally speaking, property owners and managers are not required to allow tenants to have pets.* And, in fact, many properties exercise their option to decline pets on premises—for example, in San Diego, CA nearly 60 percent of all...
Renting in a recession
It’s only natural that the current state of the economy will have a trickle-down affect on vacancy levels and the going rate of rental units. At a time when everyone is tightening their purse strings, it makes sense...
Geoff Roberts
| 4 min. read
Six steps to building good business relationships
Building—and even more importantly, maintaining—good client relationships is essential to the success of any business venture. But property managers must be particularly conscientious about good customer service because not only are they building relationships with the property owners...
Geoff Roberts
| 4 min. read
Winterize your property in 7 simple steps
The temperature has gone down and it’s about time for you to turn up the heat in your properties. Getting your property ready for winter involves more than just adjusting the temperature, though. Here’s a quick guide to...
Geoff Roberts
| 3 min. read
Preparing a unit for turnover: 5 steps for property managers to take
For better or worse, preparing units for tenant turnover is part of every property manager’s job. There’s good news, though. Just a few simple strategies can go a long way toward making the turnover process more efficient and cost-effective....
How to raise the rent without losing tenants
Your vacancy rate is low and you have great long-time tenants. Sure, comparable units are renting for more, but why raise rents when things are going so well? Because, just like any other market, the rental market is cyclical. As...

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