Buildium customer care: Obsessing over metrics

In the second part of this 3-part behind-the-scenes look at Buildium’s customer care team, we give you a glimpse into the metrics we obsess over, including the most important of all, Net Promoter Score.

If you haven’t seen the other videos in the series, be sure to check them out:

• Part 1: The People Behind Buildium’s Customer Care
• Part 3: How Our Customers Make Buildium Better