Buildium customer care: Obsessing over metrics

Elyse LeBlanc

Published on June 9, 2015

In the second part of this 3-part behind-the-scenes look at Buildium’s customer care team, we give you a glimpse into the metrics we obsess over, including the most important of all, Net Promoter Score.

 

 

 

If you haven’t seen the other videos in the series, be sure to check them out:

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Elyse LeBlanc

Elyse has worked at Buildium for the past 3 years, starting in our Customer Care department and working most recently in Product Marketing. Raised in Colorado but a New England girl at heart, Elyse brings 10 years of customer service and training experience to Buildium, along with a passion for product knowledge and learning. Elyse has been a stakeholder in the ongoing update of Buildium's knowledge base and development of new educational content for customers.

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