When leasing season rolls around, your to-do list is so long that tidying up your marketing strategy likely didn’t even make the top ten. When you’re busy prepping for showings and managing applicants, who has time for marketing?
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At the same time, there’s no denying that the next few months are critical for your bottom line—and like it or not, marketing plays a big role in your success. Marketing is a powerful tool for attracting quality renters and getting them through the door, when competition for their attention is at an all-time high.
The world of marketing can feel overwhelming, but we’re here to demystify the most critical strategies for property managers and share marketing ideas for leasing apartments. Whether you’ve hired a marketing agency or you’re doing it yourself, these are the rental property marketing ideas that every property manager needs this leasing season—and throughout the year.
Capture Residents’ Attention
How do you get in front of prospective residents in the crowded world of rental listings? It’s all about understanding what inspires renters to stop scrolling and click on your listing—and sometimes that all starts with the impression you’re making in your targeted neighborhoods, online and in person. If you’re looking to stand out from the crowd this leasing season, here’s how to get started.
What role does social media play in your marketing strategy? Your social media presence should be about more than blasting your followers with links to your rental listings. Social media is a powerful tool for building your brand, finding new business, and cultivating relationships with residents and owners.
Each social media platform presents different opportunities for your business. On Instagram, focus on visuals and sharing the unique features of your different properties. You could also share videos that show the type of community your residents enjoy. On Twitter, focus on cultivating conversation with residents, owners, and local businesses and stakeholders. On Facebook, use tools like Marketplace to advertise your listings and attract new applicants.
Read more tips on social media for property managers.
Market Offline, Too
In today’s digital world, it’s easy to lose touch with the human element behind marketing efforts. With your social strategy in place, come out from behind the screen and get into the community. Focus on building relationships through local business associations or real estate groups that can help you reach new residents and owners.
No matter your target market, there’s no replacing quality face time with local stakeholders who can help you generate quality leads for your business. And by getting out there, you’ll create the opportunity for even more content for your website that resonates and shows what your brand is all about.
More importantly, generate word-of-mouth referrals by reaching out to current residents, leveraging affiliate relationships, and doing something positive for your community, like sponsoring a charity event or even an education session with local business owners covering real estate investing basics.
Keep reading about marketing tips for property managers.
Property manager showing a potential resident more details on a listing.
Make It Easy for Residents to Find You Online
Now that we’ve covered awareness strategies, let’s move a little further along the resident leasing journey. The rental market is always changing, and new trends emerge that will influence your brand and your business.
For instance, post-COVID, residents are looking for a different set of amenities, including in-unit office space and laundry, as well as touch-free common areas and sanitizing stations.
Leasing season calls for a refresh on how you’re using your website to market to owners and residents. Let’s say a prospective resident is searching for homes in one of your target neighborhoods that you often post about on social. How likely is it that your property management website will show up in the relevant search results?
It’s hard work to get new customers and retain the ones you have, but a strong acquisition strategy will get you started in the right direction. From cleaning up your website to crafting click-worthy listings that include relevant search terms and highlight rental trends, here are a couple of steps to refresh your approach.
Align Your Website with Your Marketing Goals
Is your website helping you achieve your marketing goals? Now’s a great time to revisit your website and make improvements to the user experience. Start by evaluating your website through the lens of your ideal visitor (both owners and residents).
Let’s say a prospective resident finds your website. How easy is it for them to navigate your site and find what they need? Do you have the right call-to-actions in place to collect their contact information to get in touch?
You might think that social media has rendered a good, old-fashioned website obsolete, but in fact, our research in the 2021 Renters’ Report from Buildium and Propertyware, we found that, along with Zillow and social media, millennials are still turning to property management websites to browse listings.
A strong website increases brand awareness, helps prospects find you, and converts them into leads.
Read more about aligning your website with your marketing goals.
Craft Listings that Sell Themselves
Take a quick inventory of your listings for units that tend to turn over every year. When was the last time you reviewed and updated them? Even if your units haven’t changed much, the world around them has. For example, nearly everyone has a smartphone in their pocket, and prospective residents expect mobile-friendly listings. (In fact, Google rewards mobile-friendly sites by moving them up in search rankings.)
And then there are photos. If you’re using the same images from 2010, it’s likely they look grainy and outdated on today’s devices. Take the time to polish up your listings, update your photos, and add any new amenities.
Write listings with a descriptive headline, detailed property information, and a few highlights about what sets your property apart. Is parking included? Is it steps from the beach? Is there a washer and dryer? Don’t be shy about sharing the features that residents will pay more for.
Learn more about writing high-quality listings.
Cross-Post Rental Listings on Major Sites
Now it’s time to get as many eyeballs as you can on those polished listings. Most property management companies have a few go-to sites for posting vacancies, but cross-posting your listings on multiple major sites helps you reach a larger pool of prospective residents. Take advantage of the many rental listing sites such as Trulia and Zillow, to improve your chances of finding eligible renters. If you use a property management software, see if it offers listing syndication to share vacancies on your behalf. For example, Buildium has one-touch syndication to share your property listings on dozens of our partners’ pages.
And don’t forget to keep your own website updated with new vacancies. You’ve worked hard to create an optimized, easy-to-use website, and more visitors means a higher ranking in search results.
Read more rental property marketing ideas for listings.
Develop a Content Strategy
Do you know which keywords to use on your website to boost traffic? You can leverage keywords to increase how often your website shows up on Google and in local search results. Before your eyes glaze over, hear us out: search engine optimization isn’t as complicated as you think. It all starts with understanding what kinds of search terms (or keywords) your target audience is typing into search engines.
It takes a lot of time and resources to rank on Google, but taking a hyper-local approach can help you focus your efforts for the most impact. Look to similar-sized competitors in your market and what they’re ranking for on their sites. You might find that people are using search terms like student housing in Detroit or month-to-month apartments near Wayne State. From there, use a tool like Google Adwords, Hubspot, or Moz to help you identify and finalize the keywords that are most relevant to your business.
Use your keyword research to spark creative marketing ideas for leasing apartments. Once you know the keywords you want to rank for, you can start creating blog posts, landing pages, guides, and even podcasts. And don’t forget about review sites, such as your Google My Business page and Yelp, that show up in search results, too. Keep up with managing your online presence and stay in control of your online reputation.
How are you adapting your approach to attracting and retaining renters? Check out Buildium’s 2021 Industry Report to learn the best strategies for your portfolio.
Leverage the Latest Technology
Around this time of year, you’re likely making upgrades to freshen up your properties. But this is also a great time to look into business upgrades to make the rental process more seamless for you and your residents. Technology is changing the landscape of the rental market, and it’s important to understand how it impacts your business, for better or worse. Here are three ways to get ahead of the curve and embrace new technology.
Self-Showings and Virtual Tours
According to research by RealPage, 48 percent of surveyed property managers adopted self-showings and virtual tours in response to the COVID-19 outbreak. But just because lockdowns have been lifted and social distancing rules eased doesn’t mean these tools will go away.
In fact, according to a survey by Zumper and Matterport, 72 percent of renters said they would rent a place without ever setting foot inside if there was a 3D tour available.
And self-showings make it more convenient for prospective residents to view properties on their own time. You can use smart lock boxes and keyless smart locks to give prospects easy access to properties without sacrificing safety. Some services even offer security screening to confirm the prospect is who they say they are. A straightforward showing process makes for a seamless experience for your prospects and could help you shorten the leasing cycle.
Learn more about self-showings for rental properties.
Optimize for Voice Search
If Alexa, Siri, and Google aren’t part of your marketing strategy just yet, you’re not alone. We’re only beginning to understand the implications voice search will have on our businesses, but it’s important to take the time to understand how renters might be using voice search to find listings, especially for property managers that market multifamily buildings.
Voice search technology isn’t too different from traditional search engines. Keep in mind that digital assistants respond to questions with only the top result, so you’ll want to make sure you’re using your website to answer key questions for your target market. Luckily, your SEO strategy overlaps with voice search, especially if you’ve chosen keywords that are conversational, like “the best condos in Austin.”
Learn more about how property managers can use AI assistants.
Track the Right Marketing Analytics
You’ve captured residents’ attention, made it easy to find your listings, and improved the showing experience. The last step is to analyze your marketing activities and see what you can learn. Tracking and measuring metrics with tools such as Google Analytics, helps you understand how your website and content are doing and how you can improve.
The back end of your website tells you where your traffic is coming from and what your visitors are doing once they’re on your site. You can also track metrics like pageviews, pages per visit, and bounce rate (how often people leave your site in less than 30 seconds) to understand how people are interacting with your website.
Keep learning about the most important marketing analytics for property managers.
Marketing can be an intimidating undertaking for many property managers, but the right strategies can actually make your day-to-day activities easier and more impactful. These tips also present new opportunities to attract quality residents and owners to help you achieve more meaningful growth for your business. With leasing season in full swing, trying out new rental property marketing ideas can help you not only survive the season, but thrive.Read more on Marketing