Your hurricane emergency plan for each generation of renter

Property managers along hurricane-prone coasts need comprehensive emergency plans that protect both properties and residents, especially as severe weather becomes more common; in 2021, there were 20 extreme weather and climate events in the U.S., triple the average from 15 years prior. When a storm approaches, your plan must account for different resident populations—from tech-savvy millennials to older residents who may need additional support.

Below, we cover different approaches that you can take to effectively communicate important information before a storm to residents of all ages, from Gen Z to the Silent Generation.

Hurricane Safety Principles

A hurricane emergency plan is a comprehensive strategy that prioritizes resident and staff safety through proactive preparation and clear communication. The plan establishes safety protocols, evacuation procedures, and communication methods before storms threaten your properties.

Pre-Season Property Preparations

Prepare your properties before hurricane season begins—which starts on June 1 in the Atlantic and Caribbean, according to the CDC—with these key areas:

• Property Assessment: Document current conditions with photos for insurance purposes
• Structural Maintenance: Inspect roofs, windows, and drainage systems
• Emergency Supplies: Stock plywood, flashlights, and first-aid materials
• Landscaping: Trim trees and secure outdoor items that could become projectiles

What Should You Communicate to All Residents in an Emergency?

Communicate these key elements to all residents before a storm approaches:

• Communication Plan: How and when you’ll send updates about the storm
• Evacuation Procedures: When and how residents should evacuate if necessary
• Staff Identification: Which team members will help with storm prep to prevent scams
• Utility Information: When you might shut off gas or other utilities
• Preparation Tasks: What residents should do to secure their units
• Emergency Contacts: How to reach you during and after the storm

So, how do you get your residents the right information—not only about building policies, but about personal safety—at the right time and in the best way? There’s no one-size-fits-all solution. To make the best hurricane emergency plan, it’s all about knowing how to communicate best with your audience.

guide Check out this how-to-guide with pointers and checklists for preparing and recovering from severe weather.

Making Evacuation vs. Shelter Decisions

Follow local emergency management officials for evacuation guidance. If they issue mandatory evacuation orders, which are often tied to official hurricane warnings, communicate this immediately to all residents. The CDC notes that experts issue these warnings 36 hours before tropical-storm-force winds are expected, giving people time to prepare.

For non-mandatory situations, consider these factors:

• Building Safety: Structural integrity and flood zone location
• Resident Needs: Mobility limitations and special requirements
• Official Guidance: Current weather service recommendations

Know Your Residents’ Characteristics

Who makes up your resident population? Do you have mainly elderly residents? Millennials? Residents who speak Spanish? Is yours a pet-friendly building? Thinking about the demographics of your residents will help you better understand their needs in an emergency or evacuation situation; so we’ve broken down our advice by generation.

Baby Boomers & the Silent Generation

Older residents represent the fastest-growing renter demographic and may need additional attention during hurricane emergencies, as research shows just 25% of older adults with essential medical equipment have a backup power source for it. Consider mobility restrictions and communication preferences when planning for Baby Boomer and Silent Generation residents.

The Needs of Older Residents

When thinking about emergency and evacuation plans for elderly residents, keep in mind that they may have movement restrictions that will make stairs and other emergency routes more difficult.

Don’t wait until a storm is an imminent threat to start communicating. Talk to residents well ahead of time. Make sure they have their homes secured and their emergency preparedness kits ready to go. They should also ensure that any pets are accounted for.

A primary reason that residents choose to rent as they age is the difficulty of keeping up with home maintenance. As a result, many older residents could use your help prepping their home for the storm. That includes securing or moving any outdoor furniture or plants and boarding up windows. Create and distribute a schedule to residents, letting them know when you’ll be coming around to help.

In case of an evacuation situation, collect emergency contact information from each resident and keep those contacts apprised of the situation. For those who live alone, keep them informed of emergency shelters in the area, and check on them frequently.

What Older Residents’ Emergency Preparedness Kit Should Look Like

There are specific items that elderly residents will need to consider for their emergency preparedness kit, including:

• At least one week’s supply of any medications
• Mobility aids (walkers, canes) labeled with a name and address
• All relevant health information and documentation

Getting the Word Out to Older Residents

Baby Boomers (those between the ages of 55 and 73) frequently use smartphones and social media. Residents ages 74 and older (members of the Silent Generation), however, may have a cell phone; but it likely won’t be a smartphone, and they may not have access to the internet.

It’s best to cover all your bases to get the word out. You can certainly send text messages or emails, but make sure you’ve also posted notices in high-traffic areas like the mail boxes or laundry room. If you feel it’s necessary, call a meeting to keep residents in the loop, or even go door-to-door. In the case of an evacuation, you’ll want to make sure everybody is aware.

Generation X Residents

Generation X residents represent one in three households who rent. Instead of an apartment, they’re most likely renting a single-family home, which presents different challenges in an emergency. In addition, while Gen Xers themselves may not need as much attention, their dependents might.

The Needs of Your Gen X Residents

Gen Xers (residents ages 39 to 54) are likely to have children, pets, or both. Your residents will need a plan and an emergency kit that accounts for all members of the family, including pets.

What Gen X Residents’ Emergency Preparedness Kit Should Look Like

An emergency kit for a family with small children and pets should include:

• Powdered formula, bottles, and baby food for infants
• Diapers or training pants and wipes
• A portable crib
• Infant or children’s medication
• Toys or other forms of entertainment
• Food, water, bedding, and a leash for pets

Getting the Word Out to Gen X Residents

Renters living in single-family homes won’t be as easy to communicate with as those living in an apartment complex. Gen X residents will expect an email or text letting them know about the situation as well. You may even want to invest in an emergency notification app that sends out a mass message to all residents in addition to the in-app texting functionality that Buildium offers to communicate with residents. Posting to social media is a nice-to-have, but it may not be the first place that residents check for updates. To cover all of your bases, you can still post in public areas.

Millennial Residents

In 2016, 65 percent of households headed by someone under age 35 rented, according to the Renters’ Report. Nearly 1 in 2 Millennials identifies as non-white, making this a very diverse generation. They may speak other languages. Whether your residents speak Spanish, French Creole, or Vietnamese, posting or texting emergency instructions in both English and the native language of your residents will ensure that everyone is clear on your hurricane emergency plan. Your younger residents will be quick to communicate via smartphone, but don’t take their digital savvy for granted.

The Needs of Your Millennial Residents

Millennial residents may have small children, but it’s more likely that they’ll have pets. Make sure that residents have plans for their pets, as well as for themselves. If they plan on evacuating to a shelter, they should know which ones will accommodate their pets. Point your residents to resources that list area shelters, such as the federal government service that finds open shelters by texting SHELTER and a ZIP code to 43362.

What Millennials’ Emergency Preparedness Kit Should Look Like

Their kit should include pet food and other supplies, as well as supplies for themselves. That includes extra water and a phone charger.

Getting the Word Out to Millennial Residents

Like Gen X residents, younger renters will be watching their phones for updates on storms and other emergency situations. They might use an emergency planning tool like those offered by the Red Cross, FEMA, or Nextdoor. While you don’t want to rely on social media to disseminate important emergency information, you may want to consider starting a Facebook or WhatsApp group to keep residents communicating and helping each other.

Generation Z Residents

Generation Z, containing residents ages 22 and under, is only just beginning to enter the rental market. They won’t have much experience living on their own or dealing with emergencies like hurricanes. Like Millennials, Gen Z renters are more likely to live in dense urban areas.

The Needs of Your Gen Z Residents

Make sure your emergency instructions are clear and sent out to residents well ahead of time. Make yourself available via email or phone for questions. If residents must evacuate, they should know that well in advance so that they can get out ahead of the rush.

What Gen Z Residents’ Emergency Preparedness Kit Should Look Like

A Gen Z resident’s kit won’t look much different from that of a Millennial. They may have a pet to consider as well, but as long as their kit follows Red Cross recommendations, they should be all set.

Getting the Word Out to Gen Z Residents

Count on them to depend even more on apps to communicate. While they’re great for getting the word out ahead of time, it’s still worth going door-to-door in an evacuation situation to make sure everyone is out.

Emergency Preparedness Resources and Recommendations

We’ve talked a bit about emergency kits for residents. While you’re not responsible for ensuring each household has one, it’s a good idea to post lists for residents to make sure they’ve covered their bases. A good kit should have enough supplies for three to seven days in case basic services are lost. The Red Cross has a number of resources, including this list, that you can send to residents.

When a storm approaches, you have a lot of tasks to juggle. Make sure all your residents are informed and well-prepared ahead of time to make your hurricane emergency plan run smoothly and safely. Getting to know them is only the first step.

Building a Comprehensive Hurricane Response Plan

A thoughtful hurricane emergency plan does more than just protect property—it builds trust with your residents and shows that their well-being is your priority. By preparing ahead of time, communicating clearly, and understanding the unique needs of each resident, you can face any storm with confidence. A solid plan and the right tools make all the difference.

With Buildium, you can centralize communications for tenants in an easy-to-use portal that’s accessible on mobile devices, send messages to entire communities you manage, and track all your inspections, repair work, and vendor details in one place.

To see how it can support your emergency planning and maintenance management in general, you can test the software out with a 14-day free trial or by scheduling a guided demo.

Key Takeaways:

• Start hurricane preparations before June 1 with property assessments, structural maintenance, and emergency supplies.
• Tailor communication methods to each generation—from phone calls for older residents to apps for Gen Z.
• Communicate evacuation procedures, emergency contacts, and preparation tasks clearly to all residents before storms approach.
• Maintain emergency supplies for common areas while residents prepare their own kits with three to seven days of provisions.

Frequently Asked Questions About Hurricane Emergency Planning

What is the property manager’s responsibility versus the resident’s?

Property managers secure common areas and communicate official alerts, while residents secure their own units and prepare personal emergency supplies.

How far in advance should we communicate with residents about a potential hurricane?

Begin communication when a storm is named with a potential path toward your area. Increase update frequency as the storm approaches.

Should our property have its own emergency supplies?

Yes, maintain supplies for staff and common areas including flashlights, batteries, and first-aid kits. Residents handle their own personal emergency supplies.