Txt me plz: Buildium’s newest feature lets you send text messages to tenants

Elise Beck
| 3 min. read
Get the latest industry insights.

Published on September 22, 2015

Texting (and our general obsession with our phones) has transformed the way we communicate. If the ability to send text messages already permeates every aspect of our lives, we think it’s pretty important for you to have the means to text your tenants and association owners directly from your Buildium account.

It also helps that text messaging was our fourth most requested feature with hundreds of property managers backing the idea. And rightfully so. Text messages have an average open rate of 98%. Emails, on the other hand, only get opened 22% of the time on average. When you need to get in touch with your tenants quickly, sending a text is the way to go. And Buildium’s new messaging capabilities make it easy for you to do just that.

Send_Message_SMS (1)
Here’s how it works:

Step 1: Set It Up

Before you can send text messages to your tenants, you’ll have to make sure they’ve agreed to receive text messages from you. The best way to do this is to include it in your lease, but if that’s not possible, you can easily invite tenants to opt-in with an email that is sent directly from Buildium.


Why is opt-in so important? Property management can be a litigious industry and we know that an abundance of caution is the best rule of thumb. Security deposits, Fair housing, trust accounting requirements, and HOA CC&R enforcements can all cause lots of trouble with the courts. Proper texting use is a source of controversy in the courts today.

There’s no case law about how texting applies to property management yet, and hopefully there never will be. We’re thinking ahead just in case, and track when your tenants say it’s OK to send them a message, and when they change their mind.

Step 2: Manage Your Tenants & Association Owners

The texting accounts dashboard allows you to view the status of folks who’ve been invited to opt in. Was the request sent successfully? Have they confirmed their phone number and agreed to receive text messages from you? You can also send a text message and invite new residents to opt-in from this page.

Buildium text messages functionality.

Step 3: Send a Message

You can send and receive text messages without ever leaving your Buildium account. Initiate a text message from the text accounts page, or directly from the Tenant page (or Association owner page).

Sending text messages through Buildium.

Notifications for incoming messages will appear under “Recent activity” on the homepage of your Buildium account.
Buildium's text messaging notifications.
Text messaging is live in your account today. To get started, log into your Buildium account and click Communication > Text Message Accounts. While this feature is free for you, standard text messaging rates may apply for those tenants and association owners who’ve opted in to this service. For more information, view our help article or give us a call at 888-414-1988.

Read more on Buildium News
Elise Beck
Elise Beck

Elise thrives on enthusiasm, entrepreneurship, and innovation. She also loves DIY and home improvement projects.

Trending Stories For You
Marketing 6 steps to harness the power of hyperlocal social media marketing
According to Buildium’s 2021 State of the Industry Report, almost 54 percent of community managers used social media as a means to communicate and market…
Laurie Mega
| 9 min. read
Marketing All the elements of a healthy property management website
You need a property management website. It’s as simple as that. A property management website no longer a simple page that advertises your services. It’s…
Laurie Mega
| 13 min. read
Property Manager Stories These 10 property management blog posts capture the story of 2020
The desire to stop talking about 2020 (even on a property management blog) is a sentiment that I think we all share as we inch…
Tony Maiella
| 6 min. read

Be a more productive
property manager