Robin Young | 15 min.read

What Rental Owners Expect from Property Managers in 2025

Discover how you can meet their needs—and win their business.

Download the Report

74% of rental owners say customer service is their #1 concern when hiring a property manager. And yet, nearly half say they aren’t getting the value they expected. There is a way to stand out for all the right reasons.

Working with a property manager now ranks as rental owners' second-biggest source of stress.

To earn their trust, property management companies need to deliver undeniable value. Download your free copy to discover:

  • Owner Expectations: What matters most to rental owners when choosing and staying with a property manager.
  • Communication Must-Haves: The qualities that define proactive, value-building communication in 2025.
  • Technology Standards: The digital tools and experience owners now expect as the new baseline.
  • Retention Opportunities: Where many property managers are falling short—and how you can stand out.

 

Robin Young

Senior Researcher

146 Posts

As Buildium’s Senior Researcher, Robin leverages her background in social science research and interest in real estate economics to identify trends in the rental market. She combines intensive market research with insights gleaned from surveys of property managers, renters, and rental owners to examine topics like shifting renter demographics, the housing affordability crisis, and the transformation of property management during the pandemic. She's best known as the author of the annual State of the Property Management Industry Report.

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