Virtual Customer Workshop

Get The Most out of Your Buildium Account in 2021

Event Details

Description
Two days of focused group trainings and customer networking to help you master your Buildium account and strengthen your business. Learn platform best practices, how to use key features, and ways to strategically use Buildium in your 2021 planning. All session times listed in EST.
Cost
Free!
Date & Time
Thu, Nov 12 to Fri, Nov 13 from 12:30PM - 06:00PM
Location
Online! Login details will be shared after registering. Any questions, please email events@buildium.com.

What You'll Experience

  • Exclusive, Buildium-led training and platform best practices
  • Focused sessions designed for your portfolio type: 
    •  Day 1 is focused on using Buildium for Rental portfolios
    • Day 2 is focused on using Buildium for Associations
  • Whether you come to one session or all of them, your registration lets you choose
  • End-of-year planning tools and tips for 2021 
  • Sessions straight from the experts – designed and led by Buildium product experts
  • Live Q&A chat!
  • PLUS, a “virtual networking” Happy Hour with other Buildium customers and employees at the end of each day
**TIP FOR TUNING IN: All attendees are encouraged to use two screens (computer + monitor), if possible, so that you can watch the instructors on one screen and follow along in your Buildium account on another. This is NOT necessary to find value in this training, however, some may find it helpful.**

Event Theme: Using Buildium in Your 2021 Planning
*Individual session times subject to change until 1 week before event*

Agenda
(Thursday is focused on Rentals / Friday is focused on Associations)

Thu, Nov 12
View full agenda
  • 12:30PM - 12:55PM EDT
    Welcome! Day 1 - Rental Portfolios

    Meet your Buildium event hosts, Alexandre Evidente (Associate Product Manager) and Chris Litster (SVP of Mixed Portfolio Businesses at RealPage). Get a first look at the impacts that COVID-19 has had on property managers so far this year, and what tips and tricks other property managers have told us is setting them up for success in 2021.

  • 12:55PM - 01:20PM EDT
    Buildium Account Health Check

    Kick off the day by evaluating how fully you're utilizing Buildium's features, capabilities, and resources, and what new areas of opportunities you can focus on during the workshop.

  • 01:20PM - 01:45PM EDT
    What's New For Rentals?

    Hear from Buildium's VP of Product, Piyum Samaraweera, on the latest and greatest releases to the platform, as well as a sneak peek at what's in the works for customers who manage rentals.

  • 01:45PM - 01:50PM EDT
    BREAK

    Grab a cup of coffee, a snack, answer emails—whatever you need before we dive into Accounting and Reconciliations.

  • 01:50PM - 02:20PM EDT
    Recognizing Common Accounting Issues

    A member from our customer support team will reveal the most common accounting issues and mistakes they have seen from customer accounts, and explain how to solve for them, as well as best practice for how to avoid them in the future.

  • 02:20PM - 02:40PM EDT
    The Importance of Reconciliations

    A member from our Onboarding team will explain the importance of bank account reconciliations in Buildium and the value of healthy bookkeeping.

  • 02:40PM - 02:45PM EDT
    BREAK

    Hydrate, stretch, walk the dog—whatever you need before we dive into some of our favorite ways you can be using Buildium to achieve your goals.

  • 02:45PM - 03:05PM EDT
    Using Buildium as Your Communications Hub

    A member from our Onboarding team will show you the ways Buildium can be strategically used in your business's communication strategy and how our messaging features can help save you a ton of time.

  • 03:05PM - 03:30PM EDT
    Using Buildium to Increase Resident Engagement

    A member from our Customer Marketing team will show you the ways Buildium can be an essential piece of your resident engagement strategy. Learn how you can improve processes and the resident experience as a whole by getting more of your residents online.

  • 03:30PM - 03:55PM EDT
    Using Buildium to Make More Revenue

    A member of our Customer Success team will walk you through the ways Buildium can be a helpful tool to add revenue streams to your business.

  • 03:55PM - 04:00PM EDT
    Final Announcements - Closing

    Closing remarks from Chris Litster (SVP of Mixed Portfolio Business at RealPage) and special announcements before we break for networking.

  • 04:00PM - 06:00PM EDT
    Happy Hour Networking!

    Grab a cold beverage and unwind with us—our Virtual Networking Happy Hour will have guided discussion rooms and fun conversation.

Fri, Nov 13
  • 12:30PM - 12:55PM EDT
    Welcome! Day 2 - Associations Portfolios

    Meet your Buildium event hosts, Alexandre Evidente (Associate Product Manager) and Chris Litster (SVP of Mixed Portfolio Businesses at RealPage). Get a first look at the impacts that COVID-19 has had on property managers so far this year, and what tips and tricks other property managers have told us is setting them up for success in 2021.

  • 12:55PM - 01:15PM EDT
    Buildium Account Health Check

    Kick off the day by evaluating how fully you're utilizing Buildium's features, capabilities, and resources, and what new areas of opportunities you can focus on during the workshop.

  • 01:15PM - 01:40PM EDT
    What's New for Associations?

    Hear from Buildium's VP of Product, Piyum Samaraweera, on the latest and greatest releases to the platform, as well as a sneak peek at what's in the works for customers who manage associations.

  • 01:40PM - 01:50PM EDT
    BREAK

    Grab a cup of coffee, a snack, answer emails—whatever you need before we dive into Violations Workflows and Financial Reporting.

  • 01:50PM - 02:10PM EDT
    Violations Workflows

    A member of our Customer Care team will walk you through best practice for using Buildium to manage and track violations for your community.

  • 02:10PM - 02:40PM EDT
    Financial Reporting & Quick Wins

    A member of our Customer Care team will explain the ways Buildium can be useful in your financial reporting and the quick wins for how to keep your books organized.

  • 02:40PM - 02:45PM EDT
    BREAK

    Hydrate, stretch, walk the dog—whatever you need before we dive into some of our favorite ways you can be using Buildium to achieve your goals.

  • 02:45PM - 03:05PM EDT
    Using Buildium as Your Communications Hub

    A member from our Onboarding team will show you the ways Buildium can be strategically used in your business's communication strategy and how our messaging features can help save you a ton of time.

  • 03:05PM - 03:30PM EDT
    Using Buildium to Increase Resident and Board Engagement

    A member from our Customer Success team will show you the ways Buildium can be an essential piece of your resident and board engagement strategy. Learn how you can increase responsiveness from your stakeholders to save you time and increase efficiency.

  • 03:30PM - 03:45PM EDT
    Using Buildium to Find Your Next Client Match

    A member of our Customer Marketing team will walk you through the ways Buildium can be a helpful tool to find your next client match and close new business.

  • 03:45PM - 03:50PM EDT
    Final Announcements - Closing

    Closing remarks from Chris Litster (SVP of Mixed Portfolio Business at RealPage) and special announcements before we break for networking.

  • 03:50PM - 06:00PM EDT
    Happy Hour Networking!

    Grab a cold beverage and unwind with us—our Virtual Networking Happy Hour will have guided discussion rooms and fun conversation.

Meet the Hosts

Alexandre Evidente
Alexandre Evidente

Associate Product Manager

Alexandre works on Buildium's Product Team and is responsible for areas in the vacancy and leasing cycle, including features like electronic leasing and renters insurance. Alexandre's upbeat and enthusiastic personality makes him the perfect fit as the MC for Buildium's virtual event.

Chris Litster
Chris Litster

SVP of Mixed Portfolio Business, RealPage

Chris served as the CEO of Buildium, and he now leads the Mixed Portfolio Business unit for RealPage over Buildium, Propertyware, and Kigo. A roll-up-the-sleeves business leader, Chris has more than 25 years of experience working with SMBs and enterprises in diverse sectors. He believes in empowering employees, cultivating customer relationships that last and, in his current role, helping property managers connect with residents to build real belonging.

Alexis Extract
Alexis Extract

Manager, Customer Success

You may recognize Alexis from past workshops and conferences as a customer advocate and product and industry expert. She has been with Buildium for 3.5 years, starting as a Key Accounts Customer Success Manager. Now, Alexis oversees a group of our Customer Success Managers dedicated to understanding customers' needs as their businesses grow and change, with the goal of helping them achieve their desired outcomes.

Piyum Samaraweera
Piyum Samaraweera

VP, Product - Buildium

Piyum represents the voice of the customer and brings hands-on experience in implementing agile and product frameworks to help product organizations drive execution. Prior to Buildium, Piyum led the product management team at Constant Contact, and his career includes extensive experience in building software-as-a-service (SaaS) solutions at scale for small and medium-sized businesses.

Nick Kinnon
Nick Kinnon

Onboarding Specialist

Nick began as a Customer Care representative and has since transitioned to the Onboarding team. As an Onboarding Specialist, Nick is responsible for helping customers get up and running on Buildium to help them achieve their goals.

Charlie Walsh
Charlie Walsh

Onboarding Specialist

As an Onboarding Specialist, Charlie is responsible for helping new Buildium customers get up and running on the platform, and develop a plan to help them achieve their goals.

Anthony Ferguson
Anthony Ferguson

Onboarding Manager

As a Manager for the Onboarding Team, Anthony leads a skilled team of Buildium specialists who help onboard new customers as they transition to Buildium, offering support and training to set them up for success.

Sarah Pallatroni
Sarah Pallatroni

Customer Marketing Manager

Sarah began her role at Buildium as the Social Media Marketing Manager 4.5 years ago, and has since transitioned to Customer Marketing where she is responsible for the resident experience of our customers and boosting awareness for the tools available to them. She has authored webinars and written content, including a 44-page guide for property managers on how to use social media in their businesses.

Meridee Munford
Meridee Munford

Onboarding Specialist, Key Accounts

As an Onboarding Specialist for Key Accounts, Meridee is responsible for helping new Buildium customers get up and running on the platform and be successful to achieve their goals.

Seth Farino
Seth Farino

Team Lead, Customer Care

As a Lead on the Customer Care Team, Seth is responsible for overseeing a group of support representatives who work with some of our largest customers, mainly those who manage HOAs and COAs.

Allegra Thomas
Allegra Thomas

Customer Success Manager, Key Accounts

As a Customer Success Manager for Key Accounts, Allegra is responsible for working with ~100 key customer accounts to help them identify ways they can get the most value from Buildium.

Elyse LeBlanc
Elyse LeBlanc

Customer Marketing Manager

Elyse has worked at Buildium for the past 7 years, starting in our Customer Care department and working most recently in Customer Marketing. Elyse brings over 12 years of customer service and training experience to Buildium, along with a passion for product knowledge and learning. You may recognize Elyse from the educational videos in Buildium Academy, of which she has been foundational in creating.

Lauren Mason
Lauren Mason

Sr. Manager, Field Marketing

Lauren co-manages the strategy for Buildium's industry presence across conferences and Buildium workshops like this! Lauren has led the strategy, planning, and execution of this workshop to offer the best possible virtual experience for property managers.

Rachel Palmisciano
Rachel Palmisciano

Field/Events Manager

Rachel co-manages all Buildium hosted events, including workshops like this! She coordinates and executes dynamic events for property managers, manages industry relationships, and oversees Buildium's speaking schedules.

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