The application’s complete, the lease is signed, and your future residents are ready to move in. If you’ve followed the tips above and introduced rental leasing technology in the right places, you’ve already left a positive impression on your new renters. Now, it’s time to build on that reputation and set expectations for future communication with a warm, helpful welcome.
Set the Tone with Digital Experiences
Along with getting residents up to speed with the basics, such as keys, utilities, internet, and any other amenities you offer, make sure they’re familiar with the resident portal and the channels they can use to reach you. A QR code placed within the unit, linking to the portal or any other information you want to share, can set the perfect tone for simplified, digital communication.
You can take the opportunity to share a small gift, links to useful information about the neighborhood and other resources, like a quick guide to request repairs or post on the portal. If you’re using Buildium, these tools are consistent with the application process residents already went through, making it easier to get them familiar with the full digital experience.
You’ll also want to extend this resident experience to the move-in inspection. That’s where third-party apps like HappyInspector come in, with intuitive move-in inspection forms tailored to the layout and specifications of your units.
With the move-in inspection out of the way and your residents familiar with the tools they’ll use to communicate with you, you’re in the perfect position to keep renters happy in the long-term.