Grow your property management culture by design — Step 4: Service

Jo-Anne Oliveri
Jo-Anne Oliveri | 2 min. read
Get the latest industry insights.

Published on May 12, 2014

Want to design your property management company’s service standards so they attract clients and bring you results?

Service is the main area your clients experience and form perceptions about your property management company. So, to ensure your clients have positive experiences and form positive perceptions about your company, you must also design your service standards.

You can design your property management company’s service standards in two steps — decide what service standards your team will deliver, and then train your team so they can deliver your service standards. You must carry out both steps if you want your company’s service standards to attract clients and bring you results.

To find out how to design your company’s service standards and deliver them, watch the video below to hear Jo-Anne Oliveri, Founder and Managing Director of property management business solutions company, ireviloution intelligence, chat about Step 4: Service.



To watch the entire Grow Your Property Management Culture by Design video series and comment on these videos, visit here.

If you’d like to know more about how you can grow your property management company by design, visit ireviloution.com.

Read more on Uncategorized
Jo-Anne Oliveri

Jo-Anne Oliveri is Managing Director of ireviloution intelligence in East Brisbane, Australia, which empowers principals and property management teams creating and operating business by design.

Trending Stories For You
Scaling 11 property management KPIs you should be tracking
The property management industry is highly fragmented. Some companies have only a few employees, some operate independently, and others have massive portfolios. No matter your…
Amanda Maher
| 9 min. read
Associations 6 steps to airtight tracking for HOA violations
When a resident moves into an HOA or community association, they agree to follow a certain set of rules created by the board of directors.…
Laurie Mega
| 6 min. read
Maintenance & Improvements 15 HOA landscape maintenance tips to enhance your community’s curb appeal
Prospective buyers love walking into a beautifully renovated home—but it’s tough to get people in the door to see stunning interior improvements if they’re turned…
Amanda Maher
| 8 min. read

Be a more productive
property manager