Grow your property management culture by design — Step 4: Service

Jo-Anne Oliveri
Jo-Anne Oliveri | 2 min. read
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Published on May 12, 2014

Want to design your property management company’s service standards so they attract clients and bring you results?

Service is the main area your clients experience and form perceptions about your property management company. So, to ensure your clients have positive experiences and form positive perceptions about your company, you must also design your service standards.

You can design your property management company’s service standards in two steps — decide what service standards your team will deliver, and then train your team so they can deliver your service standards. You must carry out both steps if you want your company’s service standards to attract clients and bring you results.

To find out how to design your company’s service standards and deliver them, watch the video below to hear Jo-Anne Oliveri, Founder and Managing Director of property management business solutions company, ireviloution intelligence, chat about Step 4: Service.

To watch the entire Grow Your Property Management Culture by Design video series and comment on these videos, visit here.

If you’d like to know more about how you can grow your property management company by design, visit

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Jo-Anne Oliveri

Jo-Anne Oliveri is Managing Director of ireviloution intelligence in East Brisbane, Australia, which empowers principals and property management teams creating and operating business by design.

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