Buildium Wins Stevie® Customer Service Award for Sixth Year in a Row

Megan DeWaele Bieber
| 4 min. read

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Buildium, the property management solution for real estate professionals, today announced that it has again won a 2018 Stevie® Award for “Contact Center of the Year” in the 13th annual Stevie Awards for Sales & Customer Service. This is the sixth year in a row that Buildium has won a Stevie Award.

“We are so proud to have been awarded this honor again this year,” said Chris Litster, CEO. “Our relationships with our customers are at the core of how Buildium plans, builds, and serves property managers, worldwide. Our mission is to provide a world-class experience with a successful result in every connection. It’s this company-wide focus on customer success that sets Buildium’s culture apart. We are thrilled to have these efforts recognized by the Stevie Awards.”

Buildium earned a 2019 Bronze Stevie Award in the “Contact Center of the Year” category for its superior call center, where a 30-person support team answers support tickets 365 days a year, and handles an average of 12,000 calls, 2,800 tickets and 600 emails per month. The team has maintained a 98% satisfaction rating 5 years running, while increasing year over year support volume growth by 15%.

2018 saw an increase focus on testing the use of new technology to maintain high satisfaction levels, allowing customers to connect with agents via a broader range of options. With the implementation of a chat tool, customers had a 95% satisfaction level with the new support platform.  

Last year, Buildium was awarded Silver in the following two technology categories: Contact Center of the Year (Up to 100 Seats) and Customer Service Training Team of the Year.

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

About Buildium

Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services more than 12,500 customers in 46 countries, totaling over one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenue. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn, and Facebook.

About The Stevie Awards

Founded in 2004, Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services over 15,000 customers in 46 countries, totaling over one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenue. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn, and Facebook.

Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.

Read more on Buildium News
Megan DeWaele Bieber

Megan DeWaele Bieber

Megan DeWaele Bieber is the Employment Brand Manager at Buildium. Combining her interest in psychology and marketing, she focuses on ways to discern candidate behavior, and test the best ways to attract top talent. With a passion for generating buzz and a focus on employee activation, Megan leads Buildium's employer brand strategy with the goal of making Buildium famous in the Boston tech space and beyond.

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