Sections:

General

Can I access the resident site from a mobile device?

The resident site is fully mobile responsive and you can access it from any desktop or mobile device.

How do I update my contact information?

To update your contact information. Log in to the resident site and click on your name in the top right corner of the window if you are on a desktop. If you are on a mobile device, click the menu at the top right.  Then click “my account”. On
this page you can change your contact information and add or edit it an emergency contact.

Where do I find my lease information?

Once you are logged into the resident site, your lease information can be found right on the dashboard towards the bottom of the page.

How do I view documents that my property manager has shared?

To view documents that your property manager made available to you, navigate to “documents” in the menu. From this page you will be able to view all documents that your property manager has shared with you. You can also search or filter by date
uploaded and category.

How do I view contacts that my property manager has shared?

Your property manager may have provided you with directory of important or useful contacts through the resident site. To find these contacts, navigate to “contacts” through the menu.

On this page you will find any contacts that your property manager has shared with you including the name, category, email and phone number if available. You can also search, filter by type or sort by name and category.

How do I view announcements from my property manager?

Your property manager will share important news and updates via announcements which will be posted on the resident site. To view announcements, make sure you are logged into the resident site. The most recent announcements will show up on the
dashboard under “New Announcements”. To view all, navigate to “announcements” on the menu. From here you will be able to view all previous announcements posted by your property manager in chronological order.

Payments

How do I make a one-time payment?
To make a one time payment, you can either click “make a payment” right from the dashboard, or you can navigate to the “payments” page from the menu. From the payments page, you can make one time payments, set up auto payments, and view all
previous transaction/payment history.

  • Click make a payment
  • Select amount
    • Choose current balance or select other amount and type in the desired amount to be paid
  • Select payment method
    • Either credit card or Bank account
    • Fill out the required credit card or banking information
  • Fill out billing address
  • You can choose to save payment information for later by checking the box below the billing address section
  • Select a date for the payment to be scheduled
    • Note, if you would like to schedule the payment for a future date, you will need to make the payment via bank account. Credit card payments will be made immediately

How do I schedule a payment for a future date?

  • Click make a payment
  • Select amount
    • Choose current balance or select other amount and type in the desired amount to be paid
  • Select bank account as the payment method
    • Note, if you would like to schedule the payment for a future date, you will need to make the payment via bank account. Credit card payments cannot be scheduled for a later date.
    • Fill out the required banking information
  • Fill out billing address
  • You can choose to save payment information for later by checking the box below the billing address section
  • Select a date for the payment to be scheduled
    • Type in the date or click the calendar icon to select a future date

How do I set up an automatic payment?

To setup an automatic payment, you can either click “set up autopay” right from the dashboard, or you can navigate to the “payments” page from the menu. From the payments page, you can make one time payments, set up auto payments, and view all
previous transaction/payment history.

  • Click “set up autopay”
  • Enter an amount to pay
  • Select payment method
    • Autopay is now available via bank account (EFT) or credit card
    • Fill out the required checking or savings bank account information or credit card information
    • You can choose to save payment information for later by checking the box below the billing address section
  • Fill out billing address
  • Select a date for the payment to be scheduled
    • Type in the date or click the calendar icon to select a future date
  • Select the frequency at which you would like these payments to be made
    • You can choose from:
      • Daily
      • Weekly
      • Every two weeks
      • Monthly
      • Every two months
      • Quarterly
      • Every six months
      • Yearly

How do I edit or cancel a scheduled payment?

To edit or cancel scheduled payments, navigate to the payments page and click the “Edit” text link on the payments grid in the “Scheduled” payments section.

How do I edit or cancel an automatic payment?

To edit or cancel automatic payments, navigate to the payments page and click the “Edit” text link on the payments grid in the “Scheduled” payments section.

Can I set up more than one automatic payment?

Yes, you can setup multiple automatic payments. To create a second automatic payment, click the “Set up autopay” button from the dashboard or payments list.

What payment methods can I use?

To make payments online you can use either a checking or savings bank account or a Visa, MasterCard or Discover Credit Card.

How do I stop an in-progress payment?

We recommend reaching out to your property manage who runs your Resident Center for assistance in this case.

How much are late fees on my account?

Late fee policies are determined by your property manager and the details of the late fee policy can be viewed on the payments page of the resident site.

Where can I see my current balance?

To view your current balance, first make sure you are logged into the resident site. You will be able to see your balance right from the dashboard. Or, you can navigate to the payments page from the menu where you will be able to see your
current balance as well as previous payment history.

How do I pay in person or by mail?

If you prefer to pay in person or by mail, you can find the address to send payments to on the payments page under “prefer to pay by mail?” if available.

Can I skip a payment in an auto pay series?

You cannot skip a payment in a scheduled auto pay series.

Can I split a payment with my roommates?

You cannot currently split payment between two residents.

Requests

How do I submit a maintenance request?

If you have a maintenance request for your property manager, navigate to “requests” from the menu, or click “create request” right from the home dashboard. Choose “maintenance request” for issues like leaky faucets, cracked windows, leaky roofs
etc.

The maintenance request page will allow you to provide your property manager with the necessary information about your issue in order to get it fixed as soon as possible.

Choose a category for your request like “appliance”, “electrical”, “heating & Cooling”, or if you are unsure, just select “general”.

  • Add a subject for your request. For example, “Leaky Faucet”.
  • Enter a description and include details about the issue. Be as descriptive as possible.
  • Attach images or documents – anything that will help get your issue resolved faster
    • You can take a picture and upload it to the request right from your phone
  • Scheduling:
    • Let your property manager know if they have permission to enter the property to resolve the issue if you are not home
    • If yes, let them know if you have any pets they should be aware of
    • You can also include any other entry details they should be aware of
  • Submit request
    • Once you submit your request you can track your open request from the dashboard or the requests page
    • Click on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

How do I contact my property manager if I have a general question or non-maintenance related question?

If you have a general questions for your property manager that are not maintenance related you can create a general inquiry. Navigate to “requests” from the menu, or click “create request” right from the home dashboard. Choose “general inquiry”
for questions about your account, your lease, parking, etc.

  • Add a subject for your inquiry. For example, “Question about parking”.
  • Enter a description and include details about your question. Be as descriptive as possible.
  • Attach images or documents – anything that will help get your question answered faster
    • You can take a picture and upload it to the request right from your phone
  • Submit request
    • Once you submit your request you can track your open request from the dashboard or the requests page
    • Click on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

How do I view my request history?

  • Once you submit a request you can track your open request from the dashboard or the requests page. From this page, you will also be able to view all historical requests that have been closed.
  • Click on a request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

Violations

How do I know when I’ve violated my community’s rules?

If you have violated the community rules of your homeowners association, you will be notified through the resident site and via email. On the resident site, you will see a new notification under “violations” on the menu. Navigate to the
violations page where you will see all current and past violations. From this page you can sort violations by “open” or “closed” and see the stage, initial date of violation, and the deadline for resolving the violation.

How do I let my property manager know that I’ve fixed the violation?

    1. Navigate to the “violations” page from the menu.
    2. Click on the open violation that you would like to resolve.
    3. Click “report as resolved”.
    4. From here you can enter a response and upload any images or documentation to show that the violation has been resolved.

Click “report as resolved”