Resident Site Resource Center

The resident site is designed to deliver an intuitive, effortless experience for you — and your residents.

We’ve provided some tools to help you navigate the new experience and let your residents and association owners know about all it has to offer.

Easy online payments
Intuitive Inquiries and Maintenance Requests

Check out what’s included:

• An easy-to-use website with a professional look and feel.

• Tools to perfectly reflect your professional brand.

• Payment peace-of-mind. Collect payments on time by allowing residents to set up recurring credit card (coming soon!) or EFT payments.

• An intuitive, all-in-one place for residents to submit and track maintenance requests.

When you switch to the new resident site, your previous settings will automatically carry over.

The color scheme will reset to the default – so you will want to choose new colors from the Appearance tab on the Resident site settings page.

You can now easily choose colors for your site that match your brand. Simply select your logo, or upload a new one, and it will automatically pull the colors from your logo to select the colors that best match your brand.

Get started

Renters Insurance

On August 20th, Renters Insurance, powered by MSI, will be available for residents to purchase directly within the resident site. Protect your properties, and your residents, with a policy trusted by over 300,000 renters nationwide. And there’s no extra work on your end—all you have to do is encourage your residents to sign up!

Learn more 

Tell your residents about the resident site

We’ve created some materials to help you tell your residents about the new resident site.

Customizable PDF: Just download the PDF, add your logo to the top left, and update your contact information at the bottom.

Download resident site PDF

Promotional Videos: Show your residents all the great things the new resident site has to offer with these quick, fun videos. There is a version for tenants, association owners, and association board members.

Watch and share the promo videos

Resident Site Guide: Send your residents a step by step guide that shows them how to access and navigate the resident site.

Download resident site guide PDF

Email your residents:

Email template— Sample email copy to let your residents know about the new site. We recommend using this as a guide and customizing for your needs.

-Download email template eMail 

Automated emails— Leverage the automated emails in Buildium to invite new and additional residents to the site. The email will provide residents with a temporary password and a link to your resident site.

-Invite residents to your site

“I really like the resident site…huge, huge difference. I am overly excited, it is just so easy to navigate, no question about where to submit work orders or how to make a payment.”

Ashley Simonelli Royal Palm Property Management INC