Resident Center App Help Center

Sections:

General

How do I update my contact information?

  • To update your contact information.Tap on the More Menu on the right-hand side of the navigation bar. From there, select “View profile”. You can then choose “Edit profile” to change your contact information; including uploading a profile image, editing your email address, and managing your phone numbers. 

Where do I find my lease information?

  • Once you are logged into the Resident Center app, your lease information can be found right on the dashboard towards the bottom of the page. You can also find your lease info on the bottom of your payments tab, and by viewing your profile from the More menu

How do I view announcements from my property manager?

  • Your property manager will share important news and updates via announcements which will be posted on the resident center app, as well as the resident site. The most recent unread announcements will show up on the dashboard under “New Announcements”. To view all, navigate to the “announcements” bullhorn icon on the nav bar. From here you will be able to view all announcements, whether read or unread, posted by your property manager in chronological order.

How do I view documents that my property manager has shared?

  • To view documents that your property manager made available to you, navigate to “Documents” in the more menu. From this screen you will be able to view all documents that your property manager has shared with you. You can also search or filter by date uploaded.

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Payments

How do I make a one-time payment?

To make a one time payment, you can either tap the + icon right from your dashboard and choose “make a payment”, or you can navigate to the “payments” tab from the navigation bar. From the payments page, you can make a one time payment, set up auto payments, and view all previous transaction/payment history.

  • Tap make a payment
  • Select amount
    • Choose current balance or select other amount and type in the desired amount to be paid
  • Select payment method
    • Either credit card or Bank account
    • Select a saved payment method od fill out the required credit card or banking information
  • Fill out billing address
  • Select a date for the payment to be scheduled

How do I schedule a payment for a future date?

  • Tap make a payment
  • Select amount
    • Choose current balance or select other amount and type in the desired amount to be paid
  • Select bank account as the payment method
    • Fill out the required banking information
  • Fill out billing address
  • Select a date for the payment to be scheduled
    • Type in the date or tap the calendar icon to select a future date

 

How do I set up an automatic payment?

To make an automatic payment, you can either tap the + icon right from your dashboard and choose “set up autopay”, or you can navigate to the “payments” tab from the navigation bar. From the payments page, you can make a one time payment, set up auto payments, and view all previous transaction/payment history.

  • Tap “set up autopay”
  • Enter an amount to pay
  • Select payment method
    • Fill out the required checking or savings bank account information
  • Fill out billing address
  • Select a date for the payment to be scheduled
    • Tap the payment date field to enter the future date
  • Select the frequency at which you would like these payments to be made
    • You can choose from:
      • Daily
      • Weekly
      • Every two weeks
      • Monthly
      • Every two months
      • Quarterly
      • Every six months
      • Yearly

How do I edit or cancel a scheduled payment?

  • To edit or cancel scheduled payments, navigate to the payments tab and tap the scheduled payment that you’d like to change or cancel.

Can I set up more than one automatic payment?

  • Yes, you can setup multiple automatic payments. To create a second automatic payment, tap the “Set up autopay” button from the dashboard or payments list.

What payment methods can I use?

  • To make payments online you can use either a checking or savings bank account or a Visa, MasterCard or Discover Credit Card.

How do I stop an in-progress payment?

  • You cannot stop or cancel an in progress payment from the resident site. We recommend reaching out to your Bank for assistance in this case.

How much are late fees on my account?

  • Late fee policies are determined by your property manager and the details of the late fee policy can be viewed on the bottom of the payments tab of the resident app.

Where can I see my current balance?

  • You will be able to see your balance right from the dashboard. Or, you can navigate to the payments tab from the nav bar where you will be able to see your current balance as well as previous payment history.

How do I pay in person or by mail?

  • If you prefer to pay in person or by mail, you can find the address to send payments to on the bottom of payments tab under the additional information’s “Send payment to” section if available.

Can I skip a payment in an autopay series?

  • You cannot skip a payment in a scheduled auto pay series.

Can I split a payment with my roommates?

  • You cannot currently split payment between two residents.

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Requests

How do I submit a maintenance request?

If you have a maintenance request for your property manager, you can either tap the + icon right from your dashboard and choose “Create request”, or you can navigate to the “Requests’ tab from the navigation bar“create request” right from the home dashboard’s + quick-menu. Choose “maintenance request” for issues like leaky faucets, cracked windows, leaky roofs, etc.

To make an automatic payment, you can either tap the + icon right from your dashboard and choose “set up autopay”, or you can navigate to the “payments” tab from the navigation bar. From the payments page, you can make a one time payment, set up auto payments, and view all previous transaction/payment history.

 

The maintenance request page will allow you to provide your property manager with the necessary information about your issue in order to get it fixed as soon as possible.

Choose a category for your request like “appliance”, “electrical”, “heating & cooling”, or if you are unsure, just select “general”.

  • Add a subject for your request. For example, “Leaky Faucet”.
  • Enter a description and include details about the issue. Be as descriptive as possible.
  • Attach images to help get your issue resolved faster
    • You can take a picture and upload it to the request right from your phone
  • Scheduling:
    • Let your property manager know if they have permission to enter the property to resolve the issue if you are not home
    • If yes, let them know if you have any pets they should be aware of
    • You can also include any other entry details they should be aware of
  • Submit request
    • Once you submit your request you can track your open request from the dashboard or the requests page
    • Tap on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

 

How do I contact my property manager if I have a general question or non-maintenance related question?

If you have a general question for your property manager that are not maintenance related you can create a general inquiry. Navigate to “requests” from the nav bar, or tap “create request” right from the + quick menu on your home dashboard. Choose “general inquiry” for questions about your account, your lease, parking, etc.

  • Add a subject for your inquiry. For example, “Question about parking”.
  • Enter a description and include details about your question. Be as descriptive as possible.
  • Attach images or documents – anything that will help get your question answered faster
    • You can take a picture and upload it to the request right from your phone
  • Submit request
    • Once you submit your request you can track your open request from the dashboard or the requests page
    • Tap on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

 

How do I view my request history?

  • Once you submit a request you can track your open requests from the dashboard or the requests screen. From this screen, you will also be able to view all historical requests that have been closed.
  • Tap on a request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

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