Buildium asked some of the top property managers in NARPM’s LinkedIn group (free membership required) what advice they’d give to first-time renters. Here’s what they told us:
Property Manager, Blue Mountain RE & PM
We, (and several other companies) here in Colorado Springs have some version of a “tenant manual” that we can provide to our tenants. It covers electrical to plumbing, basic diagnosis of problems, what can be done, or never should be attempted by a tenant. We do also take the time to triage phone calls, as a learning experience for tenants, and sometimes a cost saver for our owners.
Managing Broker at PowerHouse Property Management
I believe you have to set the expectations of all tenants, especially those that are used to a owner landlord situation. I give them a tenant manual that outlines what happens when they do not pay the rent, NO exceptions. The heading in our manual is 1-3-5-8: rent is due on the first, late on the third, demand notice on the fifth and the dispo on the eighth. Did I say – NO Exceptions!