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Geoff Roberts
| 3 min. read
To call or to email? That is the question
As each year goes by, more and more people rely on smartphones to communicate. With all of this instantaneous email access, communication skews a little more toward email all the time. Certainly, this isn’t necessarily a bad thing—but...
Geoff Roberts
| 3 min. read
Is YouTube for you?
Over the months, we’ve discussed the value of many different types of technology: websites, Twitter, and social networking sites like Facebook. But one thing we haven’t yet looked at is YouTube. Have you considered including YouTube videos into...
Geoff Roberts
| 4 min. read
5 time-organizing tips for property managers
One of the biggest challenges for property managers is staying on top of all the tasks they have to do in a given day. What with unit inspections, apartment showings, incoming and outgoing payments, resolving maintenance requests, signing leases,...
Geoff Roberts
| 4 min. read
The pros and cons of section 8 rentals
Embarking on renting to Section 8 tenants is one of those decisions that property managers should undertake only after thoroughly researching all the implications of renting to this very specific demographic. Following are some of the primary pros...
Geoff Roberts
| 4 min. read
Getting connected in the multi-family industry
Although the property management industry is largely driven by independent contractors and smaller-sized companies, that doesn’t mean you have to work in a vacuum. In fact, it’s important that you don’t. Gleaning advice from other industry insiders is...
Geoff Roberts
| 4 min. read
Finding work/life balance in a non-stop industry
If you’re reading this blog, chances are you are dedicated to doing your job right. But just as much as doing your job right involves knowing your business and completing necessary tasks efficiently and effectively, it also means...
Geoff Roberts
| 4 min. read
Is the customer really always right?
The customer is always right. Chances are, you’ve heard (and perhaps even doled out) this bit of advice many times over your property management career. Obviously, there’s a lot to be said for applying this philosophy to your own...
Geoff Roberts
| 5 min. read
S.M.A.R.T. goal setting for property managers
Although it may seem as though we’re already several months into winter for those of us in frigid climates, believe it or not, 2010 has really only just begun. With that in mind, we’d like to expand a...
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Jake Belding
| 5 min. read
How can property managers navigate rental bidding wars?
Note: The information provided below does not intend to constitute legal advice. All information and content below are for general informational purposes only. The pandemic has caused the rental market pendulum to swing wildly, especially in large cities....
Jake Belding
| 5 min. read
Everything you need to know about renewal screening checks (and why you should never skip them)
Keeping the residents you already have is almost always the easiest, most cost-effective way to keep revenue flowing in. When renters want to renew their lease, it seems like a no-brainer. But, there’s a catch. Rushing into a...
Robin Young
| 8 min. read
The shift from Accidental Landlords to Small-Portfolio Investors, and how property managers can win their business
Have you noticed a change in the type of owner clients who are seeking out your expertise over the last few years? In the surveys of hundreds of rental property owners that we run each year, we’ve been...
Laurie Mega
| 6 min. read
Is time for you to offer a resident benefits package? Here’s why you should
There was a time when resident benefits packages existed only in the world of luxury apartments and rental homes. Now, however, rental properties of all types offer benefits packages to their residents. Google “resident benefits packages” and you’ll...
Robin Young
| 30 min. read
The Property Manager’s Guide to Attracting & Retaining Small-Portfolio Investors
The population of small-portfolio investors is the largest it’s been in at least a decade. And even though a growing market signals new opportunities, not all investors share the same goals. For example, 1 in 2 rental owners...
Robin Young
| 30 min. read
The Property Manager’s Guide to Attracting & Retaining Accidental Landlords
The Accidental Landlords who remain in the rental market in 2022 aren’t necessarily the same ones you’ve worked with in the past. While they may still have personal reasons for owning their rental property, nearly half of Accidental...
Laurie Mega
| 7 min. read
Striking the balance: Fielding communications without inundating your staff
Ask property managers what they spend most of their time doing each day, and they’ll probably say talking on the phone (or answering emails, or texting).  Connecting with residents and owners is always important, sometimes stressful, and, when...
James Barrett
| 6 min. read
The 7 best rental listing sites for property managers
2021 was a wild year for Internet Listing Services (ILS) companies like the Zillow Group, Zumper, and Apartments.com owner CoStar. Tenant Turner looked at inbound lead data from 2021 and found that the vast majority of leads nationwide...

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