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Jo-Anne Oliveri
| 4 min. read
Know your property management market potential
I see too many property management businesses either fail completely or forever fail to achieve their targets for many and varying reasons. It’s important, just like in any business, to understand and know your market. In order to...
Jo-Anne Oliveri
| 4 min. read
Property management training tips: Mastering role understanding & competency
Why is practical training critical to the property management industry? Let’s look at the benefits and evidence of practical training, as well as the reasons why training needs to be role-specific, and how online learning can offer a...
Jo-Anne Oliveri
| 5 min. read
Property management training – the solution
I’ve always been taught that I should never go to anyone with a problem if I can’t also assist with the solution. In my last two blogs I’ve articulated my observations and opinions on just one of the...
Jo-Anne Oliveri
| 4 min. read
Property management training… what’s gone wrong?
It is my belief that one of the major reasons we have so many unhappy teams, clients and business owners is the lack of training in the property management industry. Sadly, property management has not attracted the right...
Jo-Anne Oliveri
| 4 min. read
Creating soul and personality for your business: Part 2
If it’s all about the client experience, and it is (just ask your clients), then how do you create a memorable and enjoyable client experience? Remember that it has to be a “real” experience because clients can spot...
Jo-Anne Oliveri
| 3 min. read
Creating soul and personality for your business: Part 1
How do we know what service experience we want our clients to feel if we don’t know what that experience is ourselves? We don’t, so it’s no wonder our industry is mostly confused when it comes to delivering...
Ben Holubecki
| 6 min. read
Set ground rules early with owners and tenants
I’ve always had a lot of respect for professionals who truly learn from their mistakes.  Many of the top companies and executives in the world admit that they have made plenty of them over the years.  What sets...
Geoff Roberts
| 3 min. read
A quick guide to keeping property management records
Keeping records on-hand is important for a number of financial and legal reasons. Just because you’ve paid off an account or a tenant has vacated a unit, it doesn’t mean that you’ll never have cause to deal with...
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1091 Results
Laurie Mega
| 8 min. read
The 7 Biggest Rental Market Trends for 2023 (and How to Get Your Business Ready for Them)
In the last two years, predicting rental real estate market trends has been nearly impossible. As a result, many of property managers’ business plans were reactionary, keeping their businesses afloat amid lockdowns, record inflation, panicked residents, and a...
Laurie Mega
| 7 min. read
10 property management bookkeeping basics
Since one of the core responsibilities of a property manager is to manage an owner’s assets, income, and expenses, you’re constantly dealing with accounting whether you like it or not. From receiving rent payments to handling vendor invoices,...
Laurie Mega
| 7 min. read
9 ways to use property management automation
Type automation into a Google News search field and see what you get. Go on. We’ll wait. You got a lot, didn’t you? From manufacturing to finance to entertainment, everyone wants to automate the tedious and laborious parts...
Laurie Mega
| 6 min. read
1099 forms for property management: Everything you need to know (2022 update)
Property managers are going to be busy in 2023. According to our 2023 Property Management Industry Report, 92% of property managers we surveyed plan to expand their portfolios in the next two years. Given the current economic climate,...
Amanda Maher
| 5 min. read
How does a 1031 exchange work? What property managers should know
More and more property managers are finding their clientele shifting from accidental landlords to strategically minded rental real estate investors. And they’re relying on the property management companies they hire to help them make the most of their...
Jason Van Steenwyk
| 7 min. read
Multi-family winterization checklist: 18 steps to take ASAP
For most of the country, winter is at our doorstep—and as with winters past, it could bring billions of dollars in property damage nationwide. Between 2020 and 2021, insurance losses from winter storms jumped from about $1 billion...
Robin Young
| 9 min. read
Research: Property management industry trends you should know heading into 2023
New research shows that property management companies are renewing their commitment to the long-term health of their business after making it through the chaos of the last few years. But just because they’re refocusing on expansion and efficiency...
Jake Belding
| 10 min. read
What you didn’t know about property management trust accounting
In a people-centered business like property property management, the last thing you want is to be stuck crunching numbers and untangling accounts. There are some well-established property management accounting best practices that can save you time, but often that’s...

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