When was the last time you created an incredible customer experience? We’ve been talking a lot lately about the importance of strong relationships with residents and owners in property management. There’s mounting evidence that putting your time, money, and resources...

Companies across industries are looking for employees that have more than industry-specific know-how. They want workers with the necessary soft skills to run a successful team. Those soft skills that are often the most difficult to master include...

Scientists at NOAA and Colorado State University agree that this hurricane season will be an average one, and won’t come close to the destruction the Gulf Coast saw in 2017. But with one named storm already making landfall...

What are you doing to evolve resident communications depending on their age—and why does it matter? Throughout the leasing cycle, how you communicate with residents can make or break your relationship. Property managers always aim to deliver the...

Looking for the most up-to-date research? View the most recent Renters’ Report here. Right before our eyes, the idea of a “typical renter” is rapidly evolving. Over the last decade, the fastest-growing segment of renters are those ages...

It’s summertime, so you’re likely in the midst of mowing lawns, juggling lease-ups, and making sure every A/C unit is ready to report for duty. But it’s also time to adapt your approach and ensure the summer months...

Looking for the most up-to-date research on rental owners? Read our reports on how to attract and retain Small-Portfolio Investors and Accidental Landlords. Have you ever wished that you could get inside your owners’ minds to understand what...

Property managers are gearing up for what’s likely to be another busy leasing season. Prepping units, advertising vacancies, showing apartments, and completing piles of paperwork can be stressful—and for good reason: A single month’s gap in tenancy can...