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Geoff Roberts
| 3 min. read
Implementing a late fee policy
Collecting timely rent payments from tenants is essential to keeping your property finances in order and promoting responsible tenant behavior. Writing a late fee policy into your rental agreements is a good way to make sure tenants remain...
Geoff Roberts
| 3 min. read
Tenant referral programs — are they worth it?
Let’s face it – keeping vacancy rates as low as possible is any property manager’s first priority. With the economy in its current state, this is truer than ever before.  We’ve written several articles in the past on combating...
Geoff Roberts
| 4 min. read
Dealing with (and preventing!) bad neighbors
Dealing with bad tenants can be tricky enough—though such scenarios are not ideal, at least you have a contract on your side to dictate certain rules and behaviors that ensure the comfort of all your tenants. But what happens...
Geoff Roberts
| 3 min. read
The Fair Housing Act and you
The Fair Housing Act (FHA) exists to ensure that all potential tenants are given an equal opportunity to obtain residency. This anti-discrimination  policy means that, as a landlord or property manager, you are not allowed to base tenancy at your property...
Geoff Roberts
| 4 min. read
Protecting your property
It’s a fact: Some neighborhoods are more safe than others. It’s also true that while a neighborhood may be quite safe at the time you purchase an investment property, things can go downhill at any time (happily, this...
Geoff Roberts
| 3 min. read
Keeping your lease agreements up to date
If there’s one type of document in property management that simply has to reviewed (and updated) on a regular basis, it’s your lease agreements. This  is, after all, the document that will ultimately determine your rights and protect...
Geoff Roberts
| 4 min. read
Protecting against property management disasters
Do you think your day was stressful? Let’s stop for a moment to consider those extreme situations some property managers find themselves in. It’s often hard to personalize truly disastrous situations but when you think about it, there were...
Geoff Roberts
| 4 min. read
Are renewal incentives worth it?
Most landlords will agree that a vacant unit ranks right up there as one of their least favorite things. The bottom line is simple: A vacant unit is money down the drain. There are, of course, times of...
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Jake Belding
| 5 min. read
How can property managers navigate rental bidding wars?
Note: The information provided below does not intend to constitute legal advice. All information and content below are for general informational purposes only. The pandemic has caused the rental market pendulum to swing wildly, especially in large cities....
Jake Belding
| 5 min. read
Everything you need to know about renewal screening checks (and why you should never skip them)
Keeping the residents you already have is almost always the easiest, most cost-effective way to keep revenue flowing in. When renters want to renew their lease, it seems like a no-brainer. But, there’s a catch. Rushing into a...
Robin Young
| 8 min. read
The shift from Accidental Landlords to Small-Portfolio Investors, and how property managers can win their business
Have you noticed a change in the type of owner clients who are seeking out your expertise over the last few years? In the surveys of hundreds of rental property owners that we run each year, we’ve been...
Laurie Mega
| 6 min. read
Is time for you to offer a resident benefits package? Here’s why you should
There was a time when resident benefits packages existed only in the world of luxury apartments and rental homes. Now, however, rental properties of all types offer benefits packages to their residents. Google “resident benefits packages” and you’ll...
Robin Young
| 30 min. read
The Property Manager’s Guide to Attracting & Retaining Small-Portfolio Investors
The population of small-portfolio investors is the largest it’s been in at least a decade. And even though a growing market signals new opportunities, not all investors share the same goals. For example, 1 in 2 rental owners...
Robin Young
| 30 min. read
The Property Manager’s Guide to Attracting & Retaining Accidental Landlords
The Accidental Landlords who remain in the rental market in 2022 aren’t necessarily the same ones you’ve worked with in the past. While they may still have personal reasons for owning their rental property, nearly half of Accidental...
Laurie Mega
| 7 min. read
Striking the balance: Fielding communications without inundating your staff
Ask property managers what they spend most of their time doing each day, and they’ll probably say talking on the phone (or answering emails, or texting).  Connecting with residents and owners is always important, sometimes stressful, and, when...
James Barrett
| 6 min. read
The 7 best rental listing sites for property managers
2021 was a wild year for Internet Listing Services (ILS) companies like the Zillow Group, Zumper, and Apartments.com owner CoStar. Tenant Turner looked at inbound lead data from 2021 and found that the vast majority of leads nationwide...

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