Buildium

Frequently Asked Questions

What is Buildium?

Buildium is online property management software for landlords, property managers, condominiums, and homeowner associations. Because Buildium runs in the cloud, there is no hardware to maintain or software to install. Just pure, cloud-computing bliss.

How many people use Buildium?

More than 3,000 customers use Buildium's property management software to manage nearly half a million units in 31 countries around the world.

Is Buildium easy to use?

Most folks find Buildium easy to use, but there is a learning curve like anything else. If you're comfortable online, we think you'll be comfortable using Buildium.

Is my data safe?

We know how important your data is. That's why we use some of the most advanced technology available today. In addition, we store your data in a secure server environment that uses 24x7 onsite staff, security camera monitoring, and biometric scanning for controlled access. We're not talking kind of secure. We're talking secure. Check our our security policy for more information.

What's your stance on privacy?

We know privacy is important to you. It's important to us, too. That's why we will never give your personal information to anyone except as required by law. Period. End of story. For more information, check out our privacy policy.

What's the deal with support?

We offer free phone support during business hours and online support 7 days a week, 365 days a year. Yeah, we're crazy like that.

What happens if Buildium goes down?

We know your business depends on immediate access to the information you need. That's why our data center is managed by Rackspace, one of the best in the business. With the help of Rackspace's legendary Fanatical Support™ and 100% Network Uptime Guarantee, our uptime rivals some of the best in the business too.

Do you guys have any long-term contracts?

Nope. You can sign up for a monthly plan and pay as you go or you can sign up for a year for a discount. It's totally up to you.

Do I need accounting software like QuickBooks?

Buildium offers double-entry accounting for your properties, but it's not designed to keep your company's books. We're working on that, but in the meantime you may need something else for your company depending on what you want to do.

Will you help me import my data?

You bet. For more information and pricing, check out our Landlord, Property Manager, and Association Edition websites.

Can I export my data?

Yep. You can export your data to Excel from each area within the Buildium app. It's your data. You own it. We get it.

How do I sign up for Buildium?

Most people sign up for Landlord, Property Manager, or Association Edition from our website, but you can also give us a call. Either way, we'd love to hear from you.

What browsers do you support?

On a computer running Windows, you can use:
- Internet Explorer 8 and later versions
- Firefox 3 and later versions
- Chrome 10 and later versions
On a computer running Mac OS X, you can use:
- Safari 5 and later versions
- Firefox 3 and later versions
- Chrome 10 and later versions

How do I cancel my subscription?

Canceling is easy. Just log into your account and go to Settings > Account and billing > Cancel subscription.

Can I get a refund if I decide to cancel?

Unfortunately no, but we do offer a 15 day free trial with no credit card required.

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